Luggage Ahead of Mt. Laurel, New Jersey, a full service luggage shipping company with nationwide coverage, recently launched its new website. Designed and hosted by World Wide Web Communications, Luggage Ahead’s website features a robust Quick Quote Form that, when filled out, tells you exactly how much the service will cost.

Imagine how easy traveling would be without your luggage! Luggage Ahead will ship your luggage to and from your destination, allowing you to move through airports without the cost and hassle of lugging and checking your bags.  Your luggage, sports equipment, and business materials will be waiting for you when you arrive, guaranteed. Luggage Ahead can pick up your bags at your home or office and ship to any US location and most countries. Simply book your order online or call 1-888-395-4410.

Luggage Ahead’s new website can be viewed at http://luggageahead.com/.

Aids Coalition of Southern New Jersey (ACSNJ), a comprehensive social service agency with a wide array of programs and services for individuals and families suffering with the disease we now know as HIV/AIDS, recently launched a new website.

Designed and hosted by World Wide Web Communications, ACSNJ’s’s website features a great deal of information about the organization, which is located in Belmawr, New Jersey.

Whether you are looking for volunteer opportunities, an internship, program schedule, news, employment opportunities or how to donate – you will find the information on the website.

Over the years the face of HIV/AIDS has changed and new challenges have emerged. Today, 74% of those living with HIV/AIDS in New Jersey are 40 years of age or older – many of whom have children, spouses, partners or extended family that need their support. Unfortunately, many individuals living with this life-altering disease face a multitude of challenges related to caring for themselves and their loved ones. These include homelessness, unstable housing, inadequate food, lack of financial resources, discrimination related to disclosure of HIV status, depression and chronic fatigue to name a few. ACSNJ helps clients address these and many other issues and provides meaningful opportunities for them to manage the disease and continue to contribute to their families and the community.

The mission of the ACSNJ is to provide comprehensive support services for people infected or affected by HIV/AIDS, in Burlington, Camden, Gloucester and Salem Counties of New Jersey, through leadership and community collaboration. ACSNJ’s new website can be viewed at http://acsnj.org/.

Marine Equipment and Supply Company (MESCO) of Thorofare, New Jersey, a wholesale parts and accessory distributor serving the recreational marine trades since 1910, recently launched its new website.

Designed and hosted by World Wide Web Communications, MESCO’s website features a bold new nautical design that lets the viewer know precisely what it does as soon as the site pops up in the browser. Besides providing the standard information about the company, the site takes advantage of several new features such as Google Maps to display its location, a password-protected “Dealer Cove” section for its distributors and an interactive feedback form for easy lead generation.

MESCO’s new website can be viewed at www.mesconet.com.

Customer Relationship Management (CRM) programs such as Salesforce give your sales team tailored software tools to help them work more efficiently and provide better customer service. They also provide essential programs that enable sales managers to oversee their staff more effectively. Whether you have a large or small business, Salesforce enables your sales managers to accurately manage both their team and the ever-growing database of clients. The Salesforce CRM model helps your managers visualize and analyze both customer and employee data and make proactive decisions in order to promote future growth.

By giving managers the ability to group clients into territories, Salesforce makes it easy to redirect, move, and rearrange your business at any time. Each territory can then be moved as a whole, or your managers can select individual units to move separately outside of the group. By enabling your managerial staff to categorize customer data, you also give them power to assign different security preferences to specific groups of customers. This can help manage individual and team access to specific data and customer accounts.

This same tool makes it easy for managers to analyze customer groups based on demographics, regions, industry, and relationship with your company. By automatically assigning new leads to specific categories, managers can set up a system through Salesforce that directs new sales leads to the appropriate team member. This means that new customers will be automatically connected with a knowledgeable sales associate who can assist with relevant information about how your business can satisfy the customer’s unique needs.

By organizing clients and customer data into territories, Salesforce CRM gives your sales managers the ability to analyze and compare each group as a separate entity. This allows the managers to set unique goals and deadlines for each sales team and territory. The online Salesforce system also gives you access to real-time data so you can immediately analyze growth and redirect resources for the immediate future.

In combination with the territory management model, these forecasting programs let your company forecast and set goals based on region, territory, manager, sales representative, product, and more. You can compare, combine, and contrast all different sets of data in order to get the most accurate assessment of future growth. Salesforce also gives you access to currency conversions and customizable timetables so that you can tailor every sales prediction to your company’s needs. By implementing Salesforce in your business, you create an opportunity for maximum productivity from your sales team and the potential for unlimited growth.

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Customer Relationship Management (CRM) systems like Salesforce are designed to streamline and automate data management to enable your company, and ultimately your sales team, to work more productive hours. Although a lot of the software tools in Salesforce can be customized to suit any business, there are some that are very well suited for companies with teams of individuals dedicated to contacting customers and managing accounts. These tools can be broken down into two major functions: Activity Management and Communication Management.

Whether you’re a big company with hundreds of employees or a new business with only a handful of sales associates, the Salesforce Activity Management programs help your team juggle large amounts of data with relative ease. CRM systems like Salesforce give individuals instant access to relevant customer and business data through multiple channels. You can easily set up these systems to work though email and even through mobile devices.

In fact these interconnected email and mobile programs are an essential part of the versatile communication channels available through CRM programs such as Salesforce. Some of these programs allow you to create a library of pre-approved email templates that your sales team can use to effectively communicate with customers. Not only will this give your team more time to spend with each customer, it also gives you more control over the online sales dialog. You can also use some of these same tools to track customer response to email notices and compile data to analyze the effectiveness of these online tools.

The CRM Communication Management tools in Salesforce also allow you to implement your own letterhead into online graphics and emails, giving your clients visual reminders of your business while maintaining consistency in the appearance of your emails. These same email tools give you access to relevant up-to-date customer data you can easily attach to each transaction.

In addition to communication tools that enhance company-customer interactions, Salesforce incorporates similar programs into tools that employees can use to communicate more efficiently with one another. For example, the time management tools in Salesforce integrate data, reminders, and alerts to help keep each member on task and focused on short and long term goals. You can set these Salesforce tools to automatically assign tasks to specific sales associates with activity templates to help the associate track progress. These same tools can be used to help sales members collaborate on projects and schedule necessary meetings at any time.

The Salesforce CRM is also set up to help your company schedule reminders and set appointments. Some of these tools work much like online calendar sharing in which you can post activities and permit selected individuals to view them. Unlike these online calendars, however, the Salesforce calendars are directly connected to the CRM tools and allow you to automate task and project deadlines by linking them through the Salesforce system.

Larger companies can use CRM tools to divide their sales associates into teams and designate tasks and representatives for each team. Each team can have representatives through the system and each member of the team can have separate security settings for specified access to data and information. In addition to security, the team management tools allow managers and executives to easily analyze the overall productivity of each team and detailed activity history, both of which can help in planning for future sales.

CRM programs such as Salesforce are ultimately designed to give you all the tools you need to run your business faster and more efficiently. By giving your sales team tools that promote better communication with the customers and each other, you help build a dependable, consistent system that can grow with your company. The flexibility of CRM programs is beneficial to both you and your employees. Easy tools means that sales associates can be more productive, and improved productivity means a more efficient business.

This is the fourth in a series of articles about CRM. Next week: The Advantages of CRM for Sales Managers.